Product Catalog — Complete Guide
Give your AI agents the knowledge to sell your inventory.
1. Why Add Products?
Your AI agents are only as smart as the knowledge base they can draw from. By adding your inventory to the Product Catalog, you give InZi and the rest of the ecosystem the ability to accurately quote prices, check availability, and suggest alternatives to your customers.
2. Smart Matching
When a customer messages you, the Lead Agent attempts to map their casual request (e.g., "looking for a cheap red chair") to specific SKUs in your catalog. The Insight Agent then updates the Customer Profile with these specific product affinities to track their exact interests.
3. Fueling Automation
Having a well-maintained catalog allows the Coach Agent to generate highly accurate sales pitches that include current pricing and features. If you are using AutoJob, a populated catalog is essential, as the bot will autonomously recommend and share details of these products directly in the chat.